ProSolution™ Pills Customer Service and Support

If you have already placed an order and would like to find out the status of your order and you know your tracking number, please click here.

In order to better assist you with your questions and concerns, we have prepared and compiled the answers to the most Frequently Asked Questions that we receive. Please take a few moments to review the questions and answers provided here to see if your concern has already been addressed. In the event that it has not, please submit your question/concern using the form provided at the bottom of the page.

Answers to Our Most Frequently Asked Questions

How do I go about ordering your products?

I would like to learn a bit more about your products. How can I get/find more information about them?

It's an admirably wise decision to try to learn more about a product before purchasing it. That's why we've put together these information-packed pages so that you can learn all that you need to know about our products BEFORE you buy them. All you have to do is follow the links below to have all of your questions answered. Should you not find the answer to your question, please submit the question using the form at the bottom of the page and we'll get back to you with an answer as soon as possible.

Is it possible for me to find out the status of my order?

Certainly! If your order has already been made, all you have to do is click here to get your specific order's unique tracking number.

I found that I was not fully satisfied with the product. How can I go about getting a refund?

While this doesn't happen very often, it is possible that the ProSolution Pills may not have the desired or hoped for effect for you. There's no need to worry, though. We absolutely honor all valid refund requests. You can click here to learn more about the details of our money-back guarantee.

In order to qualify to receive a full refund, please return any unused product and the empty boxes from the used product within a period of 67 days to:

Natural Health Sciences
 c/o 129 Roweland Drive
 Johnson City, TN
 United States of America

For faster processing, please do not forget to include your complete order number as well as your full name on the package that you send back to us. You may contact us through our customer support service hotline from 8:30 AM up until 5:00 PM, Pacific Time. Our customer support representatives are conveniently available to assist you Monday through Friday, except on holidays.

For our valued customers located in North America, you may reach us via this toll free number: 1-866-621-6889

For our valued international clients, you may reach us at: (international calling code)+ 1-604-677-5576

What do I do if I need to update my shipping address or other information?

Provided that your order has not yet been dispatched, all you need to do to change your shipping information is to let us know using either the form provided below or by calling us at the appropriate number for your location. Unfortunately, if your order has already been dispatched via DHL or UPS, then you will be required to contact the courier and reroute the package yourself. If this is the case, then your package may be delayed, for which we cannot be held responsible.

How about if I decide to cancel my order? What do I do?

If you'd like to cancel your order, please let us know as soon as possible using the form located at the bottom of this page. To expedite the process, please be certain to include the date and time of your purchase along with the order number you were given.

I feel that I am receiving unwanted SPAM that is promoting your product(s). What can I do to make it stop?

We have a very strict NO SPAM policy and we take enforcement of that policy very seriously. We ask that you forward or send us a copy of the SPAM email so that we can track down where it came from and take the appropriate steps necessary to make sure that it doesn't happen again.

Should you have any other questions and/or concerns that you would like to let us know about, then you can contact us using this form. Don't forget to select the subject of your inquiry for faster processing.

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